BGB delivers on its promise: achieving 98% on-time delivery in 2025

In a market where speed and reliability are paramount, BGB has maintained a standout 98% on-time delivery (OTD) rate so far in 2025. This reflects operational excellence, robust supply-chain discipline and a clear commitment to meeting customer expectations.

Asked what 98% OTD means for the business, Head of Marketing James Tupper said: “Enhanced customer trust. When customers receive their orders as promised, it strengthens brand loyalty, encourages repeat purchasing and fuels positive word-of-mouth. It also reduces operational disruption, supports competitive positioning and underpins a healthy supply chain.

“We’re incredibly proud of this figure, which we’ve sustained for several years. Our customers value it, and from our conversations across the industries we serve, it’s a major advantage over larger competitors.”